Frequently Asked Questions
Everything you need to know about shopping with Hanks.
What is the standard shipping time for my order?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days to arrive.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Hanks accepts all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my package?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
Do you offer international shipping?
Currently, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.
How do I ensure the quality of the products?
At Hanks, every product undergoes a rigorous quality control process. We partner directly with reputable manufacturers to ensure that every item meets our high standards of durability and performance.